Post here: http://forums.comcast.com/t5/Customer-Service/bd-p/CustServ_CustServ. Xfinity Flex is worth it because free is almost always worth it. We had not had this new T.V. If you watch cable programming through Comcast, you need a Set-Top Box (STB). Those who pay for Comcast’s residential high-speed Internet access must be wary of data caps. Any ideas. Too much network traffic. This … I am very upset - between the cost of business comcast for phone/internet - I am paying out the nose for the tv because I have no … ** .. anyway. * technical support Comcast offers cable television, internet and home phone service. Comcast is a majority shareholder of NBC Universal. However, this theory isn't super sound as I have tried it with a single device and none of our equipment attached and still got the drop. ... MMOs and the sort... problem is lately that for the past 2-3 weeks, my computer has a habbit of cutting out for a few seconds then turning back on once more. The data suggests that our connection drops almost every 5 minutes like clockwork. Comcast (aka “XFinity”) knows they’re the only cable provider game in town, which doesn’t give you much in the way of price negotiation power. The internet would be running for a few minutes and then sadly go down for a minute then come back up. The status will display as Connected, signifying you are connected to Xfinity. It's Comcraptic! I don't know what to do. Services are branded Xfinity in areas where digital triple play services are available. This will help you avoid random Internet disconnects. Speedify is a fast bonding VPN app that allows you to combine 2 or more Internet connections at the same time. Xfinity fees FAQs How do I get out of Comcast Xfinity’s early termination fee? Comcast offers cable television, internet and home phone service. I think you're way ahead of me on tool knowledge. More frequently on the HDMI connected TV, but on the Component connected TV too. And Flex is new; it could improve down the road. Being in apartment you may a poor design getting from the tap to the unit. After no results, reaching out to them revealed that said 'area issue' didn't even apply to us. Below are plots to google.com and comcast.net via IPv6 showing roughly 30-40% packet loss on the 2nd hop: Appreciate any insight someone might have or pointers in the right direction as to other things we can troubleshoot. In my case the outgage would be every hour or so (not regular) and would last for anywhere from a minute to ten minutes. First interesting bit though. Internet cuts out for split second, interupts gaming, need help. As per a recommendation on another site I installed a Easycel Audio Digital to Analog Converter DAC ($14.99) in between my tv and the receiver. Find outage information for Xfinity Internet, TV, & phone services in your area. Hope this helps. I am very upset - between the cost of business comcast for phone/internet - I am paying out the nose for the tv because I have no … Press J to jump to the feed. Cord-cutting will continue to get worse They only thing you can do as a customer is reduce the amount of house splitters, more than one splitter on a modelm is too many . Sometimes it was out for 4 hours 12 hours or longer. It has a clunky interface, and you’ll have to watch commercials, but free is free. If you have an internet-TV bundle through Xfinity and you’re contemplating cord-cutting, Flex might be a good first step when your contract ends. The pricing varies depending on your area, the download speed, and whether you bundle it with other services. However, customer service has a lot of ro… Speedify Easily Fixes your Comcast Xfinity Internet Service Outages. 2020 Review: Is Xfinity Internet Good? You might as well throw half your signal out the window. Avoid locations next to or behind your TV because media components like this can seriously affect your wireless performance. Internet cuts out randomly on ONLY my computer. Internet cuts out randomly on ONLY my computer. As per a recommendation on another site I installed a Easycel Audio Digital to Analog Converter DAC ($14.99) in between my tv and the receiver. If your internet disconnects frequently without any apparent reasons, it may be a connection issue or a computer issue. Comcast (aka “XFinity”) knows they’re the only cable provider game in town, which doesn’t give you much in the way of price negotiation power. ... MMOs and the sort... problem is lately that for the past 2-3 weeks, my computer has a habbit of cutting out for a few seconds then turning back on once more. Because your cable internet comes to your home from a hub that you share with your neighbors, even just a few households using the internet at the same time can slow your network traffic or even cause dropping. The US/DS light starts flashing, the Online light goes out, and the WIFI light stays on. I had no leverage. I have 4 servers and a router for the rest of my network. Connection drops for a few seconds intermittently, Re: Connection drops for a few seconds intermittently. I'm not knowledgeable at all on this sort of thing, but I guess its a start. We recently migrated to a new office and now have a Comcast-provided Cisco DPC3941B powering our network, connected to two gigabit switches (HP V1910, 1920), a VoIP gateway with an IPv4 public static IP, and two access points (re-purposed netgear routers in AP mode). So I have had comcast cable and internet for about 2.5 years, no real issues. One of the biggest issues for your internetdropping out, whether you’re streaming, playing a game, or watching somethingonline is unreliable WiFi. Xfinity fees FAQs How do I get out of Comcast Xfinity’s early termination fee? Sometimes the user cannot access the Comcast … In this instance, it’s the “Starter XF” triple play bundle, which includes Internet, television, and landline phone service. Those will also cut down your wireless signal. Therefore, when your computer keeps disconnecting from internet the first thing to do, is to check your local connection and its strength. Audio drop out or cuts out for a while and returns The picture goes into mild pixelation and starts getting blurred and suddenly goes black. Ideally, try to grab them while users are experiencing the issue and while it has subsided. I moved to Comcast Biz internet because this SAME ISSUE was happening on the residential side. Wait a few seconds while your computer acquires an IP address from the Xfinity network. I'm at my wit's end, over here. We've had several techs come out, and have been escalated to 'tier 2' twice now. We had not had this new T.V. It is occurring both on my HD-DVR box as well as my standard STB. The optical out of the TV goes into the DAC and the output is a … Get status information for devices & tips on troubleshooting. After your first 30 days, just pay as you go. I can ping anything within my local network and I have no problem. very long, and the sound was cutting out. For example if it disconnects at 1:18 pm then unless I restart I can expect it at 2:18 pm and 3:18 pm and so on. Super interesting, glad we're not alone. I just opened a couple of command prompts and typed ping -t 75.75.75.75 in one of them and ping -t 75.75.76.76 in the other. LAN connectivity was fine. Here's my setup: I have a 5 static IPs on this connection. During the disconnect moments I can still connect to the little website in the cable modem. Comcast serves homes and businesses in 40 states and the District of Columbia. If you have 1 splitter ( home run) you need to call for a service call. All users across all platforms are experiencing 3-5 second disconnects intermittently, both wired and wireless. To check this you need to connect to your network another computer or a tablet or any Smartphone and try with the same internet connection. My TV service cuts out arbitrarily (screen goes blank) for anywhere from 2 to 20 seconds. The internet would be running for a few minutes and then sadly go down for a minute then come back up. More frequently on the HDMI connected TV, but on the Component connected TV too. I have a 4 year old E Machine 64 bit PC and Comcast hard wired to my house. I will try and get these values when the issue happens, but disconnects are so short (and the Cisco so slow at loading pages normally) that it's difficult. I tried connecting my laptop directly to the modem and I still get the same problem. How to Cut your Comcast Bill. 4. Xfinity is owned by Comcast. If an Xfinity customer attempts to cancel service before the end of the agreed-upon contract, an early termination fee will be assessed depending on how much of your initial term remains. What to do about heavy internet traffic Test your internet speed a couple times this week using a speed test tool, taking note of how it performs at … Choose the right package for you and get reliably fast Internet speeds. They can either cut back on their online usage, or prepare to pay more. Start here: http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575. It was out for an hour or so a couple of times then it would just come back. They can either cut back on their online … Check out some pros and cons of renting Xfinity equipment compared to buying your own. Comcast serves homes and businesses in 40 states and the District of Columbia. The sound would cut out for 1/2 second intermittently. DPC3941B powering our network, connected to two gigabit switches (HP V1910, 1920), a VoIP gateway with an IPv4 public static IP, and two access points (re-purposed netgear routers in AP mode). Presumably nothing. Check out some pros and cons of renting Xfinity equipment compared to buying your own. Also, stay away from enclosed consoles with heat producing appliances like a DVD player or game console. Get status information for devices & tips on troubleshooting. I was told by Comcast that Yes there is airplane interference, but Tech says NO WAY this can happen. | 686+ Verified Reviews My computer stays connected to our network but there is no internet. When I do updates with Windows Update (Windows 7), I begin to have the issue of my internet disconnecting every hour like clockwork. If I do ping tests from within the cable modem during the "outage" they always work. Right there. Comcast Xfinity Voice, formerly Comcast Digital Voice, is a digital phone service known as VoIP (Voice over Internet Protocol). Whilst you can spend money on repeaters, accesspoints or other WiFi boosters, you can never rely on WiFi to provide consistentlow latency networking. It was out for an hour or so a couple of times then it would just come back. The 3941 is unreliable with NAT - connections will randomly die. If you find your cable and internet cost too high, you have to options: first, you can negotiate to lower Comcast bill or, second, you can cancel your subscription and move to another service provider. Asked me to gather data about connection drops, I wrote a simple script that curl'd www.comcast.net continuously and logged when it was unable to. How to Cut your Comcast Bill. For the last 2 years!!!!! Find outage information for Xfinity Internet, TV, & phone services in your area. On their website, Comcast advertises it like so: 5. Because your cable internet comes to your home from a hub that you share with your neighbors, even just a few households using the internet at the same time can slow your network traffic or even cause dropping. #1: Starter XF BundleThis is the quoted price for the service bundle you subscribe to. very long, and the sound was cutting out. Starting saturday my internet has been dropping out randomly and then coming back. Audio drop out or cuts out for a while and returns The picture goes into mild pixelation and starts getting blurred and suddenly goes black. Any ideas. It is occurring both on my HD-DVR box as well as my standard STB. Get your modem behind as few splitters and as close to the point where the cable comes into your home as possible. Using an internet connection, Xfinity Voice provides a clearer international call service and many advanced features, such as caller ID, readable voicemail and blocking. Internet cuts out for split second, interupts gaming, need help. Let me know and I'll escalate your issue to corporate. I have work to get done and can't do it with an internet connection that goes out for hours on end. So i have one of the stock Xfinity modem/router combos in my apartment and a few times a week the internet cuts out. Shop our best monthly Internet prices online. Xfinity Internet Outage Affects Some Customers In Baltimore; Cut Fiber To Blame December 3, 2020 at 5:00 pm Filed Under: Baltimore , Baltimore News , internet outage , Local TV , Talkers , Xfinity After your first 30 days, just pay as you go. All the boxes are Motorola. Best for Xfinity Internet Gigabit Pro (2,000 Mbps): ... Buying a modem and router or a combination gateway device from a third-party can be a beneficial option for Xfinity customers looking to cut back on their annual internet bill. For the last 2 years!!!!! Maybe the modem has different capabilities, I don't know, but I never had any issue with the Netgear modem before. Avoid locations next to or behind your TV because media components like this can seriously affect your wireless performance. The tech has been out 3 times in last month to try to find problem with internet hanging all day long at intervals when air force base is flying over. Enter your Xfinity email or username and password; Click on Connect. WiFi will always have variables and morelatency than a traditional cable, so if you absolutely cannot deal with yourinternet dropping out at rand… Xfinity TV offers television over the internet (IPTV). You might as well throw half your signal out the window. Comcast. by HoodyNinja72 Aug 11, 2017 12:23AM PDT. Sometimes it was out for 4 hours 12 hours or longer. Thanks! After about 45 mins to 1 hour the sound just cuts out. My TV service cuts out arbitrarily (screen goes blank) for anywhere from 2 to 20 seconds. Explore other ways to get connected with Xfinity. Press question mark to learn the rest of the keyboard shortcuts, http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Connection-Troubleshooting-Tips/m-p/1253575#U1253575, http://forums.comcast.com/t5/Customer-Service/bd-p/CustServ_CustServ. Xfinity Internet prices start at $29.99 per month. or B: Admit that the boxes they provide do "get behind" in some way from time to time, and cut out to "re-sync". I can also ping my server's external IP addresses and have no problem either. Xfinity Prepaid offers fast and reliable home Internet with no annual contract, no deposit, and no credit checks. Almost every night, the internet drops down to about .5 to 1mbps (we have the 20mbps down and approx 0.800kbps up service). The symptoms are things like web browsers seeming to hang / time out, etc. Now, I know that before I upgraded my internet connection, we had a 50mpbs connection with a Netgear modem. Every once in a while one of them has a single ping time out. Please note: Xfinity WiFi on Demand passes will no longer be available for purchase after Dec 17, 2020. Then, pretty much every morning, the internet completely cuts out. Broadband provider Comcast is delivering an unwelcome choice of holiday gifts to hardcore Internet users. Please note: Xfinity WiFi on Demand passes will no longer be available for purchase after Dec 17, 2020. It has never occurred to them to A: Provide the cabling of a quality they think is required. Then, pretty much every morning, the internet completely cuts out. Too much network traffic. I moved to Comcast Biz internet because this SAME ISSUE was happening on the residential side. Can I use Xfinity Flex with my own modem? Best for Xfinity Internet Gigabit Pro (2,000 Mbps): ... Buying a modem and router or a combination gateway device from a third-party can be a beneficial option for Xfinity customers looking to cut back on their annual internet bill. First time they labeled it an area issue, and that it would be fixed. The US/DS light starts flashing, the Online light goes out, and the WIFI light stays on. For the past week I've been experiencing random times where I would be … by HoodyNinja72 Aug 11, 2017 12:23AM PDT. And then every once in a while they both disappear for a period of several minutes. This has been happening more and more lately and its come to a point where I'm sick and tired of trying to fix it myself. 4. If you have only one IP, the modem is still doing NAT. A co-worker was in the office this weekend and noticed less drops with only a few devices connected and actively using the network, could you tell me how many devices you have connected on average? We have around 40. | 686+ Verified Reviews Explore other ways to get connected with Xfinity. My whole family connects to the wireless in my house and when the internet goes down, they too, are effected. It's just broke. 5. All the boxes are Motorola. This … Do I need some way of lowering the upstream? I was 0-for-2 in previous attempts with Comcast to get a break on my cable bill. Hope this helps. Also, stay away from enclosed consoles with heat producing appliances like a DVD player or game console. Looks like my upstream is too high. Xfinity TV offers television over the internet (IPTV). Our grandson pushed the input button on the sound bar remote until it went back to the optical audio setting or the setting you have yours set up to. If an Xfinity customer attempts to cancel service before the end of the agreed-upon contract, an early termination fee will be assessed depending on how much of your initial term remains. Internet service outages can last anywhere from a couple of seconds to hours and even days. 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